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<article lang="en">
  <articleinfo>
    <title>NewVoice TaskMgmt</title>
    <copyright>
      <year>2008</year>
      <holder>New Voice International AG</holder>
    </copyright>
    <releaseinfo>$Id: nvtaskmgmt_help_en.xml 985 2010-03-08 11:52:17Z willi
    $</releaseinfo>
  </articleinfo>
  <sect1 id="overview">
    <title>Overview</title>
    <para revision="2010-06-09 14:13+0200" revisionflag="off" role="intro">This is the Task Management System (TMS) overview which shows the available TMS sections.</para>
    <para revision="2010-06-09 14:55+0200" revisionflag="off" role="info">Choose one of the available TMS sections:</para>
    <para revision="2010-06-09 14:55+0200" revisionflag="off" role="info">- Report and Task Boards</para>
    <para revision="2010-06-09 14:55+0200" revisionflag="off" role="info">- Rapid Response Systems</para>
    <para revision="2010-06-09 14:55+0200" revisionflag="off" role="info">- Enhanced Application Logs</para>
    <para revision="2010-06-09 14:55+0200" revisionflag="off" role="info">The areas listed under each section may be accessed directly.</para>
  </sect1>
  <sect1 id="list">
    <title>Task List</title>
    <para revision="2010-02-04 16:30+0100" revisionflag="off" role="intro">This is the section overview and it is separated in different
    areas belonging to this section.</para>
    <para role="inline"/>
      <para revision="2010-04-08 10:08+0200" revisionflag="off" role="info">By
      clicking on the link of the subject of the desired task, the details will
    be displayed.</para>
    <para revision="2010-04-08 10:08+0200" revisionflag="off" role="info">The
      color of the icons represents the status ('open' or 'close') and the
      symbol represents the substatus ('pending', 'mobilizing', 'confirmed',
    'rejected', 'canceled', 'completed', 'continued' or 'suspended').</para>
    <para revision="2010-04-08 10:08+0200" revisionflag="off" role="info">A
    new task can be created by clicking on the 'Add New Task' button.</para>
    <para revision="2010-04-08 10:08+0200" revisionflag="off" role="info">Normally only the subject will be searched by, but by clicking
      on the 'Advanced Search' link, any indexed field can be searched
    by.</para>
    <para revision="2010-04-08 10:08+0200" revisionflag="off" role="info">The
    desired area can be selected by clicking on the specific tab.</para>
  </sect1>
  <sect1 id="tms_overview">
    <title>TMS Overview</title>
    <para role="intro">A Task Management Area can be selected by pressing the
    desired tab.</para>
    <para role="inline"/>
      <para role="info"/>
    </sect1>
    <sect1 id="update_edit">
    <title>Update Task</title>
    <para revision="2010-03-16 11:30+0100" revisionflag="off" role="intro">The
    TMS job header can be edited on this page.</para>
    <para role="inline"/>
      <para revision="2010-03-16 11:34+0100" revisionflag="off" role="info">All
    changes will be logged for later review.</para>
  </sect1>
  <sect1 id="detail">
    <title>Task Detail</title>
    <para revision="2009-12-15 14:38+0100" revisionflag="off" role="intro">Task details and related actions.</para>
    <para role="inline"/>
      <para revision="2010-04-08 10:14+0200" revisionflag="off" role="info">Depending on the user rights (ACL) a button "Add Activity" and
      "Update Task" might be shown. By clicking on the buttons the accordant
    action will be processed.</para>
  </sect1>
  <sect1 id="add_activity_request">
    <title>Add activity Request</title>
    <para revision="2010-04-20 10:03+0200" revisionflag="off" role="intro">If the user rights prohibits to append an activity to the task, an activity request can be made by using this form.</para>
    <para role="inline"/>
    <para revision="2010-04-20 10:08+0200" revisionflag="off" role="info">The activity request will only be visible for the initiator of this task. The initiator can decide whether the activity will be appended like an normal activity or rejected.</para>
  </sect1>
  <sect1 id="add_activity">
    <title>Add activity</title>
    <para revision="2010-03-17 17:05+0100" revisionflag="off" role="intro">To
      trigger a desired action, the accordant activity must be added to the
    task.</para>
    <para role="inline"/>
    <para revision="2010-03-17 17:12+0100" revisionflag="off" role="info">Action explanation: </para>
    <para revision="2010-03-17 17:12+0100" revisionflag="off" role="info">-
    comment: just add a comment to the task</para>
    <para revision="2010-03-17 17:12+0100" revisionflag="off" role="info">-
    accept: accept to do the task</para>
    <para revision="2010-03-17 17:12+0100" revisionflag="off" role="info">-
    reject: reject to do the task</para>
    <para revision="2010-03-17 17:12+0100" revisionflag="off" role="info">-
    cancel: close the task (negative) although it is not completed</para>
    <para revision="2010-03-17 17:12+0100" revisionflag="off" role="info">-
      completed: close the task (positive), because it is completed
    successfully</para>
    <para revision="2010-03-17 17:12+0100" revisionflag="off" role="info">-
    suspend: suspend the task</para>
    <para revision="2010-03-17 17:12+0100" revisionflag="off" role="info">-
    continue: continue the task</para>
  </sect1>
  <sect1 id="show_attachment">
    <title>TMS Attachement</title>
    <para revision="2010-03-17 09:34+0100" revisionflag="off" role="intro">This page is displaying the attachment of a task or an
    activity.</para>
    <para revision="2010-03-17 09:34+0100" revisionflag="off" role="intro">If
      the attachment is an image it will be displayed, otherwise it can be
    downloaded by pressing the "save" button.</para>
    <para role="inline"/>
      <para revision="2010-03-17 09:41+0100" revisionflag="off" role="info">If
      the attachment is an image, it can be copied to clipboard by
      right-clicking the picture or the save button can be clicked to download
    it.</para>
  </sect1>
  <sect1 id="update_task">
    <title>New Activity</title>
    <para revision="2009-12-15 14:25+0100" revisionflag="off" role="intro">Add
    new activity to the task.</para>
    <para role="inline"/>
      <para revision="2009-12-15 14:56+0100" revisionflag="off" role="info">Some
    activities can influence the status or substatus of the task.</para>
    <para revision="2009-12-15 14:56+0100" revisionflag="off" role="info">The
      activities 'complete' and 'cancel' will close the task and change the
    substatus respectively.</para>
    <para revision="2009-12-15 14:56+0100" revisionflag="off" role="info">The
      activities 'confirm', 'reject' and 'suspend' will change the substatus of
    the task respectively.</para>
  </sect1>
  <sect1 id="legend_task_list">
    <title>Task List</title>
    <para revision="2010-04-12 09:26+0200" revisionflag="off" role="inline">The filters will be applied additively. E.g. it will be
      searched for filter criteria A and filter criteria B. If the search will
    be used, all filters will be reseted automatically.</para>
  </sect1>
  <sect1 id="edit">
    <title>Task Edit</title>
    <para role="intro"/>
      <para role="inline"/>
      <para role="info"/>
    </sect1>
    <sect1 id="add_task_edit">
    <para role="message">Select a job type, then a job text...</para>
    <para revision="2009-12-15 14:42+0100" revisionflag="off" role="intro">This page offers the possibility to start a job</para>
    <para revision="2009-12-15 14:42+0100" revisionflag="off" role="intro">1.
    A job type has to be selected.</para>
    <para revision="2009-12-15 14:42+0100" revisionflag="off" role="intro">2.
    A job text has to be selected.</para>
    <para revision="2009-12-15 14:42+0100" revisionflag="off" role="intro">3.
    Further information can be entered into the forms.</para>
    <para revision="2009-12-15 14:51+0100" revisionflag="off" role="info">Explanation of alarm types:</para>
    <para revision="2009-12-15 14:51+0100" revisionflag="off" role="info">'Next in sequence': Contacts the next available person who has
    not received a job for the longest period in time.</para>
    <para revision="2009-12-15 14:51+0100" revisionflag="off" role="info">'Sequent': Contacts the next available person in a given
    order.</para>
    <para revision="2009-12-15 14:51+0100" revisionflag="off" role="info">'Parallel': Contacts all persons of the group
    simultaneously.</para>
  </sect1>
  <sect1 id="add_task_config_alarm">
    <para role="intro"> No alarms are configured for this TMS. To select a job
    type, proper alarms must been set in the alarm control center. </para>
    <para role="message">Select a job type, then a job text...</para>
    <para role="info">This is the first paragraph of information in this
    section (also displayed on external help)</para>
  </sect1>
  <sect1 id="admin_user_taskmgmt">
    <para revision="2010-04-08 14:02+0200" revisionflag="off" role="intro">Modification of visibility, modification and creation rights
    can be allocated on this page.</para>
    <para revision="2010-04-08 14:53+0200" revisionflag="off" role="info">E.g.: If user 'A' and user 'B' are assigned to the same
      profile and user 'C' has the right 'See', user 'C' can see the task of
    user 'A' and user 'B'.</para>
  </sect1>
  <sect1 id="webadmin_taskmgmt_acl">
    <para revision="2010-04-08 14:52+0200" revisionflag="off" role="inline">The owner of a task is the initiator. If someone else, than
      the owner should see or modify the task or append an activity. This user
    must be assigned to the accordant profile.</para>
  </sect1>
  <sect1 id="update_task_viewer">
    <para revision="2010-04-12 10:49+0200" revisionflag="off" role="inline">A
      viewer can be added to a task, in order to give the right to view this
      task, although this profile has normally not the right to view this
    task.</para>
  </sect1>
  <sect1 id="jobid_overview">
    <para revision="2010-04-14 09:35+0200" revisionflag="off" role="inline">If the job identifier is known, it can be entered to go directly to the desired task.</para>
  </sect1>
  <sect1 id="overview_section_MobiCallTms">
    <para revision="2010-06-09 14:25+0200" revisionflag="off" role="inline">This section is used to note tasks (features, errors, issues etc.) which are not assigned to anybody directly and do not trigger any mobilization. The tasks can refer to the MobiCall server or be customized. Tasks are created and answered over the web interface only.</para>
  </sect1>
  <sect1 id="overview_section_RapidResponse">
    <para revision="2010-06-08 15:39+0200" revisionflag="off" role="inline">In this section a person or a group can be mobilized by creating a task. The mobilized persons can answer the task with the help of the accordant communication device. Any step of the completion of the task will be logged.</para>
  </sect1>
  <sect1 id="overview_section_EnhancedLog">
    <para revision="2010-06-09 14:47+0200" revisionflag="off" role="inline">This section will be used as an enhanced log of MobiCall applications. The actions of the different applications are logged here. The information is read-only and cannot be edited.</para>
  </sect1>
</article>
