Application 4200 AHL -------------------- 1 - Blockdiagramm ----------------- 旼컫컴컴컴컴컴컴컴컴컴컴쩡컴컴컴컴컴컴� � 첼UA-Line 첼Printer � � 납 쳔커 � � 납 PABX 4200 E 쵬 � � � D납 � � � � L납 C� � � � C납 M� � � 읕컨탠컴컴컴컴컴컴컴컴컴좔컵컴컴컴컴컴� � � � 旼컴컴� � 憫컴컴좔컴� � � �4034 with� � � 쿘AC/PC � � � 읕컴컴컴컴� � � � � 旼컴컴컴컴컴컴컴컴커 旼컴컴� � � � 旼컴컴컴좔컴컴컴컴컴컴컴컴좔컴컴컴컴컴컴좔컴컴컴컴컴커 � � CH 0 CH 1 CH 2 � � � UA-Interface Printer AHL-EDV � � � 9600/8/n/1 9600/8/n/1 9600/8/n/1 � � � � � � � � � AFS � � � CH 4 � � 읕컴컴컴컴컴컴컴컴컴컴컴컴컫컴컴컴컴컴컴컴컴컴컴컴컴켸 � 쿞V-Mon � � to 컴컴켸 EDV 2 - Connection cables --------------------- 2.1 Cable AFS to MAC/PC ----------------------- AFS 25 pol MAC/PC Mini DIN x x x 3 x--->-TXD-------------------------\ 2 x---<-RXD-----------------x x x Ansicht Loetseite 7 x---GND----------------------/ 4 x---<-CTS--------------------x x 2.1 Cable AFS to CTI and V24 ---------------------------- AFS 25 pol CTI, V24 9pol Stecker CH0, CH1 3 x--->-TXD-------------------x 3 2 x---<-RXD-------------------x 2 7 x---GND---------------------x 5 4 x---<-CTS-------------------x 8 5 x--->-RTS-------------------x 7,4 2.2 Cable PABX - AFS - EDV -------------------------- ----------- ----------- ----------- | 10<| | | | | | 9<| | | | | | D 8<|-CTS<-x4 4x--\ /----x4 |C| |C| 4x--\ /----x4 | | | H 7<|-RTS>-x5 5x--/ \----x5 |H| |H| 20x--/ \----x20| | | S 6<| |1| |2| | | | 2 5<|------x7 7x---------x7 | | | | 7x---------x7 | | | 4<| | | | | | | | X 3<|-TX>--x3 3x--\ /----x3 | | | | 3x---------x3 | | | 7 2<|-RX<--x2 2x--/ \----x2 | | | | 2x---------x2 | | | 1<| | | | | ----------- ----------- ----------- |<----- 15m ---->| |<-30 cm->| |<- AFS ->| |<- 15m ->| |<- EDV 3 - COMMANDS TO AFS IN RUNMODE ------------------------------ All commands send from channel 4 to m3 m3init ext_dbs dbs init of the extension database stored in modul3 m3init buffers init the buffer 0,1,2,3 m3disp ext_dbs display the whole ext_dbs 4 - PROGRAMMING THE ALCATEL 4200 E ---------------------------------- 4.1 - PROGRAMMING METERING -------------------------- System/Metering/Printout /Appointment printout for: Activation Cancelation Failed Complete /Type of printout : Listing /Head printout : No Header /Printed fields : mark all fields System/Metering/V.24 /Baudrate: 9600 /Parity: no /Number of stopbits: 1 /Number of databits: 8 System/Hotel/Parameters /Check-In Sequence: 1. Name 2. Deposit 3. Not used ... 6. Not used /Do at Check-In: Activation of DND: no Automatic DDI allocation: no /Print Check-In/Check-Out Ticket: no /Default Language: Deutsch /Default Barring Level: International /Default Wakeup Time: - :- System/Hotel/Metering /Prepayment Default: 100 /Cut if Prepayment consumed: no /Print Room Status Ticket at any ...: yes /Guest Taxes: Fill in as necessary. 4.2 - PROGRAMMING OF THE SUBSET CONNECTED TO THE AFS ---------------------------------------------------- Subscriber/Detail /Terminal: 4034, Key System, Deutsch /Keys/UPK015: Feature Key, Hotel Menu /Hotel/Terminal Class: Normal 5 - MESSAGES SENT FROM PABX TO COMPUTER --------------------------------------- Between ALCATEL hotel PABX's and Front Office Computers different standard messages are sent. If the PABX does not handle information included in a message, this information is replaced by blank (ASCII space) characters. 5.1 SMDR or telephone call ticket --------------------------------- (64 + 4 characters) from PABX to computer The hotel management decides (depending on PABX configuration) to send or not to the PMS: - charged outgoing call guest SMDR - non-charged outgoing call guest SMDR - incoming call guest SMDR - administrative SMDR They are sent at the end of call. x x xxxxx xxxx x xxxxx xxxxxxxxxxx xxxxx STX J GPIN* or cost call acting date-time duration room extension center type extension xxxxxxxx xxxx xxxxxxxxxxxxxxxxxxxx xx x cost trunk number called or CRC ETX group or calling number ____________________________________________________________________________________ NUMBER FIELD OF VALUE MEANING CHAR ____________________________________________________________________________________ 1 1 STX START OF TEXT 2 1 J SMDR IDENTIFICATION 3 5 " 0" to "99999" CHARGED EXTENSION (ROOM) OR CHARGED GUEST NUMBER 4 4 " 0" to "ZZZZ" CHARGED COST CENTER 5 6 MEANS OF OBTAINING THE COMMUNICATION 0 to Z CALL TYPE (1 character) " 0" to "99999" ACTING EXTENSION (5 char.) OR TRANSFERRING EXTENSION 6 11 00 00 00 00 00 A DATE AND ENDING TIME OF THE to COMMUNICATION 31 12 99 23 59 " " DAY, MONTH, YEAR, HOUR, MINUTE THE LAST CHARACTER A, P, OR blank MEANS AM, PM OR MILITARY HOURS 7 5 000 00 DURATION OF CALL IN MINUTES to (3 char.) AND SECONDS (2 char.) 999 59 999 99 MEANS OVERFLOW 8 8 0.000001 COST (7 CHAR. + 1 FLOATING to POINT) 99 999 998 OR NUMBER OF METER PULSES (8 characters without point) 99 999 999 MEANS OVERFLOW 9 4 " 00" to " 999" TRUNK GROUP 0000 to 9999 or BUSINESS CODE 10 20 "0 ... " to "99...99" NUMBER CALLED OR CALLING NUMBER (ISDN...) 11 2 CRC CONTROL CHARACTERS 12 1 ETX END OF TEXT ____________________________________________________________________________________ Field 3: There may be simultaneously 2 different extensions "092" and "92". Field 4: Cost center name. If the name is longer than 4 digits (possible since release 3) the name is truncated. NOT USED on 4200 E Field 5: "means of obtaining the communication" may have the following values : First left character It corresponds to the "call type" and it has the following values if available (other values may be added later): 0 for public network "outgoing call" 1 for "transfer" of public network outgoing call followed by the transferring extension number on 5 characters NOT USED on 4200 E 3 for "local call" NOT USED on 4200 E 4 for public network "incoming call" 5 followed by a booth number on 5 characters " XX" to "XXXXX" (acting extension) for "booth XXXXX call affectation" NOT USED on 4200 E 5 followed by 5 blank (space) characters for "other" NOT USED on 4200 E 6 for "transit" NOT USED on 4200 E A for "transfer" of public network incoming call followed by the transferring extension number on 5 characters NOT USED on 4200 E E for "SO data outgoing call" NOT USED on 4200 E F for "SO data incoming call" NOT USED on 4200 E Five last right characters Except for transfer and booth call affectation, they corresponds to the right justified "acting extension" (if available) from where the call is placed, if it is different from the "charged extension" in field 3 (substitution; room extension if management on GPIN; booth; S0 data on associated extension...). Later, when the "guest number" and "extension number" fields will be extended to 8 characters, that field part will also be extended to the same value. Field 9: "trunk group number" or "business code" The "business code" is not used in this release, so this field corresponds to the "trunk group number" (if available). Field 10: "number called" is left justified. The called number may include : "*" and "#" characters * only if GPIN management **only if room extension management 5.2 - (CHECK-IN) ---------------- (54 + 4 characters) from PABX to computer Identical to the command sent from the computer. Only used in case of computer problem. It is important to avoid to issue simultaneously two commands for the same GPIN or room extension on both directions. 5.3 - (MODIFICATION) -------------------- (54 + 4 characters) from PABX to computer Same remarks as for check-in. The deposit field corresponds to the remaining deposit (balance). 5.4 - (CHECK-OUT) ----------------- (6 + 4 characters) from PABX to computer Same remarks as for check-in. 5.5 - GUEST TELEPHONE ACCOUNT ----------------------------- (37 + 4 characters) from PABX to computer x x xxxxx xxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xx x STX T GPIN* or COMM. COST TOTAL BALANCE CRC ETX room extension** DEPOSIT In response to a hotel computer query, the PABX outputs for the corresponding guest : - "T" for guest Telephone account message identification - GPIN* or room extension** (5 characters) - Communications: number of effective outside calls (4 characters) - Cost: total expense (8 characters plus one floating point). - Total of "deposits": (8 characters plus one floating point) corresponding to the original (or reset) amount plus the added values. - The guest balance (8 characters plus one floating point) The first character of guest balance is a "-", if the deposit has not been enough. * only if GPIN management **only if room extension management 5.6 -ROOM STATUS CHANGE ----------------------- Alternative with the message Datatransfer, with a Systemparameter it is possible to switch between the 3 type of the datatranfer. Two types (1 and 2) are used in the message ROMM STATUS CHANGE and the type 0 select the message DATA TRANSFER. x x xxxxx xxxx x xx x STX C Room Ident. Status CRC ETX Extension The message includes : - "C" for room status Change message identification - Room extension (5 characters) - Maid identification code (4 characters) The hotel management may choose upon installation from 0 (no identification code) to 4 characters to be used. - The new status of the room (1 character) . 0 the room has been cleaned and is ready . 1 the room must be cleaned for a new guest The PABX sends the "Room Status change" dialled by the maid, the maintenance staff or the maid inspector. Room Status Change Type 1: The maididentification code holds 4 digit 0000 ... 0999 1000 ... 1999 possible The Parameter status is one space Room Status Change Type 2: The maididentification code holds 3 digit plus one space 000 ... 999 possible The parameter status holds the one digit for the status 5.7 - DATA TRANSFER ------------------- (31 + 4 characters) from PABX to computer x x xxxx xxxxx xxxxxxxxxxxxxxxxxxxx xx x STX P Room Code Data CRC ETX Extension This message allows to transmit to the Front Office Computer any information dialled from a room set or from a room set (Roomstate, Minibar, TV commands, list of stolen or broken materials.....). It may also be automatically generated to transfer some PABX data or specific event information to the computer. (Wakeup) - "P" for PABX data transfer message identification - Extension number (5 characters) corresponding to the room number or the room service number from where the data are dialled. - Code dialled : 1 to 5 characters corresponding to the dialled code which indicates which kind of data is transmitted (for example one prefix for minibar data, one prefix for TV commands...). Those prefixes have to be chosen upon PABX initialisation In case of connecting to 4200 E PABX this field is fixed to the string "4200 ", to indicate the type of the PABX - Dialled data (20 left justified characters) The "#" character is reserved for immediate issue of data transfer. On 4200 E only 4 digits are possible. The first digit dialed of the datacode can only be "0" or "1". The remaining digits can be any from "000" to "999". 5.8 - WAKE-UP EVENTS --------------------- (31 + 4 characters) from PABX to computer If a wake-up problem occurs or for any observed wake-up event, the PABX can inform the computer. x x xxxxx xxxxx xxxxxxxxxx xxxxx xxxxx xx x STX P GPIN* or Code Activation date Originator Wake up CRC ETX room extension** W nt ddmmyyhhmn time time field position length title meaning /" value " number 1 st char 1 1 1 "STX" 2 2 1 "P" 3 3 5 GPIN or room extension " 0" to "99999" 4a 8 1 Type "W" Wakeup record 4b 9 1 blank " " 4c 10 1 number of trial "n" " " in this release 4d 11 1 cause "t" "A" normal answer "N" no answer "B" busy line "P" programming "C" cancellation 4e 12 1 blank " " 5 13 10 activation (military time) date/ time ddmmyyhhmn 6 23 5 Originator NOT USED for 4200 E "Oxxxx" operator xxxx "Rxxxx" room-service xxxx "xxxxx" extension xxxxx if not programmed from guest own extension 7 28 4 wake-up time hhmm (military time) 8 32 1 blank " " 9 33 2 CRC 9 35 1 "ETX" Wake-up cancellation is automatic at "check-out" . Wake-up time is often given though "check-in" or "modification" command. * only if GPIN management **only if room extension management 5.9 - REPLY ------------ (12 + 4 characters) from PABX to computer x x xxxxx xxxx xx xx x STX R GPIN* or password Status CRC ETX room extension This message is sent from the PABX to the computer within 30 seconds to answer any request from the computer. - to answer to a request for "Password". The PABX returns the "Password". - to accept a command with a restrictive warning - to refuse a command with the reason If the previous computer command has been handled correctly, and if information or warnings are not necessary, the PABX does also send a "reply". If several messages have been received, the PABX sends the corresponding "Reply messages" in exactly the same order. "GPIN* or room extension" field: (5 characters) - If the computer asks for a specific "GPIN" which is not available, already given or not existing, the PABX sends a "Reply message" and refuses the command. "password" field : (4 characters) - A "Reply" message with a "guest password" is sent by the PABX upon reception of a "Check-in" message with " " as "guest password". - A "Reply" message with a new "guest password" is sent by the PABX upon reception of a "Modification" message with "- " as "guest password". The previous password for this guest, if any, is erased. - Values: "value" " 0" to "9999" proposed on computer request a "Reply" message with the new "guest password" is sent by the PABX. Only the PABX can issue a "guest Password". "INVb" invalid, already given or non significative - The"guest password" is unique for guest, so two guests sharing the same room cannot have the same password. Sharing a room is not used on 4200 E. - If the guest number is not agreed, the guest password field is not verified (non significative). "Status " field : (2 Characters) The first status character indicates the "action ": I Reply to Check In, and execute J Refuse Check In O Reply to Check Out, and execute P Refuse Check Out M Reply to Modification, and execute N Refuse Modification Q Reply to Interrogation (Query) R Refuse Interrogation (Query) " " Reply to last command The second status character indicates the "reason" or the "condition": G Invalid GPIN or room extension (out of range) A Unavailable GPIN or room extension (Already checked in for "Check-in" or Already checked out) R Invalid Room Extension Number (out of range) U Unavailable Room Extension + for "room allocation": under repair room, phone line unavailable or room capacity exceeded with no overbooking authorisation + for "Room Check-out": no guest in room + for "Re-initialisation": no guest in room + for "Dynamic suite" : not allowed for that extension O Out of order Room Extension (to be cleaned ...) or "overbooking" with overbooking authorisation P Invalid or unavailable Guest Password E Empty "non DID GPIN File" or "DID GPIN File" or both* F Forced "non DID GPIN" or "DID GPIN"* V Out of order Voice Mail or link W Working Mail Box C Cancel Forwarding for change from mono-occupation to multi-occupation B Forwarding on Paging or Voice Mail Box M Not consulted Message (in mail box or at message desk) L Busy Line with outgoing call X EXceeding Voice Mail Capacity N Provide GPIN (room extension number if management on room extension) S Provide pasSword H Handled correctly " " Execute and attribute GPIN or password Y Out of facility range (mail box number ...) Z Already existing facility (mail box ...) I Not attributed facility (mail box ...) J Non available feature K Wrong message T Other List of possible Reply with room extension management > Reply to check-in + Refuse status: "Jx" x = G Invalid room extension number (out of range) *** x = A Unavailable room extension (already checked -in) *** + Execute and attribute status: "Ib" "password" > Reply to modification + Refuse status: "Nx" x = G Invalid room extension number (out of range) *** x = A Unavailable room extension (already checked -in) *** + Execute and attribute password status: "Mb" > Reply to check-out + Refuse status: "Px" x = G Invalid room extension number (out of range) *** x = A Unavailable room extension (not checked -in) *** + Execute under condition status: "Ox" > Reply to interrogation + Refuse status: "Rx" x = G Invalid room extension number (out of range) *** x = A Invalid extension number (not checked -in) *** * only if GPIN management **only if room extension management *** "INVb" in "password" field 5.10 - MESSAGE ACKNOWLEDGEMENT ------------------------------ 1 character ACK or NACK 5.11 - CONTROL CHARACTERS ------------------------- 1 character XON or XOFF 6 - MESSAGES SENT FROM COMPUTER TO PABX --------------------------------------- The messages described below, are sent only if the computer handles the corresponding function. For example, some small hotel "P.C." uses only the "Interrogation" message because they are unable to store SMDR and sometimes, to handle "Check-in", "Check-out" and "Modification" commands. If some fields are not handled by the computer, they must be filled with blank (ASCII space) characters. 6.1 - CHECK-IN -------------- (54 + 4 characters) from computer to PABX x x xxxxx x xxxxxxxxxxxxxxxxxxxx.x x xxx xxxx xx STX A GPIN or M NAME L VIP GR PASSWORD DOD room extension xxxxxxxxx x xxxxx x xx x DEPOSIT MESS. WAKE UP DND CRC ETX - "A" for guest Arrival (check-in) message identification. . For management on GPIN, the "CHECK-IN" is generally followed by an allocation command, to allocate a room to the guest*. - GPIN* or room extension** (5 characters) - Multi-occupation code** (1 character) not used on 4200 E " * " : multi-occupation "b" : single occupation or not used - Guest name (20 characters field) The guest last name is limited to a maximum of 16 left justified characters. On 4200 E the 8 left justified characters are used. The character policy corresponds to "ISO 8859-1" (or "ISO Latin-1") with lower cases, upper cases and most of its specific characters (see table in annex 2). Specific characters (from A0 to FF) are only available with "8 bits" character link transmission. It is possible to send the guest first name by including a "blank character" (space). Then the part before that character corresponds to the guest last name and the part after that character corresponds to the guest first name. The maximum of useful left justified characters, including the blank, is 16. - Guest language spoken (1 character) . "1" to "9" corresponding to 9 different languages . "blank" : not used or unknown On 4200 E select: " " or "0" ... use the default language programmed at PABX setup. "1" ... Deutsch "2" ... English "3" ... Francais "4" ... Italiano - V.I.P. status (1 character) . "blank" : not used or non VIP . "V" : VIP On 4200 E not used - Group Name (3 characters) . Not used in this release On 4200 E not used - Password (4 numeric characters) . If the "password" is not given (" "), the PABX has to immediately propose one "password" (see reply message) *. On 4200 E if a password is given from the computer that means "change the password". Only the PABX can issue a password. - Direct Output Dialling restrictions (2 characters) . If the PABX receives 2 blanks, it chooses default option determined by the hotel management. . The DOD categories are settled at PABX initialisation On 4200 E " " or " 0" ... use the default programmed at instalation time " 1" ... hausberrechtigt " 2" ... Citynetz " 3" ... National " 4" ... International - Deposit amount . cost (8 characters + 1 floating point) left justified . or blank (no pre-payment) on 4200 E use the default value programmed on PABX setup. - Message waiting at Front Desk (1 character) . " " not used (use the default) . "1" set message waiting . "0" clear message waiting not used on 4200E - Wake-up call time (5 characters) . " " : not used or no change . "00000" : suppression of wake-up call (5th character equals zro) . "HH MM A" : wake-up call time from 00 h 00 mn AM to 11 h 59 mn AM . "HH MM P" : wake-up call time from 00 h 00 mn PM to 11 h 59 mn PM . "HH MM " : military wake-up call time from 00 h 00 mn to 23 h 59 mn On 4200 E only military time is used - Do Not Disturb (1 character) . "1" : on 4200 E "Do Not Disturb" . "0" : clear DND status . " " : not used or no change * only if GPIN management **only if room extension management 6.2 - MODIFICATION ------------------ (54 + 4 characters) from computer to PABX x x xxxxx x xxxxxxxxxxxxxxxxxxxx.x x xxx xxxx xx STX M GPIN or M NAME L VIP GR PASSWORD DOD room extension xxxxxxxxx x xxxxx x xx x DEPOSIT MESS. WAKE UP DND CRC ETX - "M" for Modification message identification - GPIN* or room extension** (5 characters) - Multi-occupation code** (1 character) not used on 4200 E " * " : multi-occupation "b" : single occupation or not used - Guest name (20 characters field) The guest last name is limited to a maximum of 16 left justified characters. On 4200 E the 8 left justified characters are used. The character policy corresponds to "ISO 8859-1" (or "ISO Latin-1") with lower cases, upper cases and most of its specific characters (see table in annex 2). Specific characters (from A0 to FF) are only available with "8 bits" character link transmission. It is possible to send the guest first name by including a "blank character" (space). Then the part before that character corresponds to the guest last name and the part after that character corresponds to the guest first name. The maximum of useful left justified characters, including the blank, is 16. - Guest language spoken (1 character) . "1" to "9" corresponding to 9 different languages . "blank" : not used or unknown On 4200 E select: " " or "0" ... use the default language programmed at PABX setup. "1" ... Deutsch "2" ... English "3" ... Francais "4" ... Italiano - V.I.P. status (1 character) . "blank" : not used or non VIP . "V" : VIP On 4200 E not used - Group Name (3 characters) . Not used in this release On 4200 E not used - Password (4 numeric characters) . If the "password" is not given (" "), the PABX has to immediately propose one "password" (see reply message) *. On 4200 E if a password is given from the computer that means "change the password". Only the PABX can issue a password. - Direct Output Dialling restrictions (2 characters) . If the PABX receives 2 blanks, it chooses default option determined by the hotel management. . The DOD categories are settled at PABX initialisation On 4200 E " " or " 0" ... use the default programmed at instalation time " 1" ... International " 2" ... internal " 3" ... City " 4" ... National - Deposit amount . cost (8 characters + 1 floating point) left justified . or blank (no pre-payment) on 4200 E use the default value programmed on PABX setup. - Message waiting at Front Desk (1 character) . " " not used (use the default) . "1" set message waiting . "0" clear message waiting not used 4200E - Wake-up call time (5 characters) . " " : not used or no change . "00000" : suppression of wake-up call (5th character equals zro) . "HH MM A" : wake-up call time from 00 h 00 mn AM to 11 h 59 mn AM . "HH MM P" : wake-up call time from 00 h 00 mn PM to 11 h 59 mn PM . "HH MM " : military wake-up call time from 00 h 00 mn to 23 h 59 mn On 4200 E only military time is used - Do Not Disturb (1 character) . "1" : on 4200 E "Do Not Disturb" . "0" : clear DND status . "b" : not used or no change * only if GPIN management **only if room extension management 6.3 - CHECK-OUT --------------- (6 + 4 characters) from computer to PABX x x xxxxx xx x STX D GPIN* or CRC ETX room extension - "D" for guest Departure (check-out) message identification - GPIN* or room extension (5 characters) If the room line is busy with an external outgoing call, when the PABX receives the "Check-out" command: the PABX does close the line immediately * only if GPIN management **only if room extension management 6.4 - INTERROGATION ------------------- (6 + 4 characters) from computer to PABX x x xxxxx xx x STX I GPIN or CRC ETX room extension - "I" for Interrogation message identification - "GPIN* or Room extension" (5 characters) The hotel computer asks for the guest telephone accounts. 6.5 - MESSAGE ACKNOWLEDGEMENT ------------------------------ 1 character ACK or NACK. 6.6 - CONTROL CHARACTERS ------------------------- 1 character XON or XOFF. ANNEX 1 ------- Example of CRC calculation -------------------------- For the following message : |STX|D| |3|9|5|6|crc1|crc2|ETX| crc1 = 6 (36h) and crc2= D (44h). 6Dh is the result of xor calculation on the following bytes: 44h, 20h, 33h, 39h, 35h, 36h. 0100 0100 xor 0010 0000 = 0110 0100 (44h xor 20h = 64h) 0110 0100 xor 0011 0011 = 0101 0111 (64h xor 33h = 57h) 0101 0111 xor 0011 1001 = 0110 1110 (57h xor 39h = 6Eh) 0110 1110 xor 0011 0101 = 0101 1011 (6Eh xor 35h = 5Bh) 0101 1011 xor 0011 0110 = 0110 1101 (5Bh xor 36h = 6Dh) This result is then splitted into the 2 two ASCII characters 6 (36h) and D (44h). ANNEX 2 ------- ISO 8859-1 (OR ISO LATIN-1) CHARACTER SET 0 1 2 3 4 5 6 7 8 9 A B C D E F 0 1 2 ! � # $ % & � ( ) * + , - . / 3 0 1 2 3 4 5 6 7 8 9 : ; < = > ? 4 @ A B C D E F G H I J K L M N O 5 P Q R S T U V W X Y Z [ \ ] ^ _ 6 ` a b c d e f g h i j k l m n o 7 p q r s t u v w x y z { | } ~ Characters non available on Reflexes TM sets. They are replaced with the character with the closiest look. If you discover any difference between the product and the brochure, if you think of a more comprehensive way to describe a feature, or if you need any improvement for a future release, please do not hesitate to communicate your remarks. REMARKS Please mail or fax to Josef Hoerhager ALCATEL AUSTRIA VERTIEBS GESMBH Kommunikationsplatz 1 1211 WIEN Austria josef.hoerhager@alcatel.at FAX number: 43 (0)1 277 33 / 4932 END OF FILE